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  • Chili's Grill & Bar

  • 3.5 stars
    (1 review, average rating: 2.0/5)
  • Cuisines: Bar & Grill
  • (412) 364-5678
  • 7404 McKnight Rd Pittsburgh, PA 15237
  • Neighbourhoods: Summer Hill
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Restaurant Details
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pbjg003
1 Review
2009/05/27
  • I just want to "remind" people to "VIEW" their...
  • Overall
    2.0 stars
    • Food
      2.0 stars
    • Services
      3.0 stars
    • Atmosphere
      2.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: No
    • Party Size: 3
  • I just want to "remind" people to "VIEW" their food before consuming it. (smile) Why you ask? Because last Sunday after church my family went to this restaurant as my hubby wanted a Black Bean Burger. He also ordered a side salad but when the salad arrived and about 1/2 consumed there was a SURPRISE in it! It contained what appeared to be a plastic cap/lid from some object in the kitchen. Now we know accidents happen and discreetly asked our server to send over the manager to make him aware. We quietly told him (having him lean over into the table to keep our voices low) and showed him what was in the salad/then my husband's mouth/ now back on the salad plate. His comment was simply "guess that shouldn't be there"??? Anyway you would think he'd want to bend over backwards to make this customer happy but instead he simply took away the salad; never offering to replace it but just took it off the bill. I guess I felt that as a manager that would be embarrassing and he/she would go out of there way to take excellent care of us. Needless to say that didn't happen which means this party of three will no longer visit that restaurant. There are too many restaurants in that area to alienate any customer but to be so uncaring was unacceptable. Good luck Chili's - I sent a note to their Corporate website and NOT a word; I guess they don't mind if foreign objects appear in their food.

  • Order: Appetizer, Pepsi, 3 Entrees
 
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