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  • Wild Wing Cafe

  • 3.5 stars
    (10 reviews, average rating: 3.5/5)
  • Cuisines: Cafe
  • (980) 297-7000
  • 2132 Ayrsley Town Blvd Ste D Charlotte, NC 28273
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Restaurant Details
Price range
$$ ($11-$25)
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Fritz
1 Review
2010/07/17
  • Poor management staff and over charging customers
  • Overall
    2.0 stars
    • Food
      3.0 stars
    • Services
      1.0 star
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 5
  • Been to the Arsley Wild Wing cafe location a handful of times and never had an issue other than slow customer service which unfortunately is a standard in the industry when your staff is college and high school age.

    Recently gone for some drinks with a few fellow colleagues from work for happy hour. When it came time to get our checks they had all 4 of our checks incorrect (wrong choice of beers and prices) and one of them even had 5 extra beers charged to it. When we approached them about the 5 extra beers being on the check they quickly said, "Oh, well it was shift change and because of 3-4 bartenders giving you drinks it must have accidentally happened and we can remove 2 beers only. So we still got charged for 3 beers that nobody got or drank. Spoke to a supervisor/manager that clearly was uneducated and clueless of how to problem solve. All he could say was it seems correct to me based on how long you were here even though everyone else's check was accurate in the # of beers, just not accurate in the actual beer of choice. Asked to speak to somebody else that hopefully would have some management experience as well as common sense, however that doesn't exist in this establishment. He said, "the next time we come in to let him know and he will hook us up with our drinks." Yeah, like if we come in 2 weeks from now or a month, this guy will remember us. An educated or experienced management staff would have either corrected the error or at the very least given a gift card for the $10-$12 over charge. Not at this place unfortunately.

    This management staff doesn't understand business and the importance to customer service. I have no problem with mistakes being made on a bill, however I expect the mistakes to be rectified and when the solution is not equal or better to the problem that is when things become an issue.

    Since this incident I have spoken to other friends and previous customers of Wild Wing cafe in Arsley to get their opinions on their experience. Shockingly, I found the majority of these people all said that they also have had very poor customer service experiences and also been overcharged on their checks as well. When asked if they knew the individual that overcharged them, they all stated what seems to be the same individual. White male bartender, dirty blonde hair that is sort of spiked up and about 6'1 in height. This is the same guy that is suppose to be a manager/supervisor I spoke with and was absolutely clueless.

    If you choose to dine/drink at this establishment in Arsley, please keep track of everything you order and if necessary ask for a new receipt after each drink to be sure it is correct. It's a shame that some poor staffing can ruin this establishment because they actually do have very quality wings, however I would recommend to go to Wing King 2 miles down S. Tryon to get just as quality of wings and much better customer service and staff.

  • Order: Mostly drinks, but also had Triple Threat Dip appetizer
 
Comment (0)
lsnewman3
2 Reviews
2008/07/21
  • Saturday Night
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $26-$60
    • Visit Again?: Yes
    • Party Size: 3
  • We go on the weekends when it is warm and sit outside and always have a good time.

  • Order: hot wings/chips
 
Comment (0)
nacb4
1 Review
2008/07/21
  • We wanted to try a new place for lunch and we...
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: Yes
    • Party Size: 4
  • We wanted to try a new place for lunch and we went to Wild Wing Cafe. Great food and a very fun time. we most certainly would return.

  • Order: Wings and Buffalo chips
 
Comment (0)
foxieangel130
1 Review
2008/07/21
  • good food, but the atmosphere was bad
  • Overall
    3.0 stars
    • Food
      4.0 stars
    • Services
      2.0 stars
    • Atmosphere
      2.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Maybe
    • Party Size: 2
  • The wings were good, I won't say great but good wings. We tried several flavors and each had a nice kick. The service was awful and the restaurant was horribly noisy. My husband and I felt like we were shouting at one another across the table. It's one of those places I might go for take out but I would have to seriously think before I ate in the dining room. Another issue is the parking lot, it is really small and very tight. Depending on the time of day you go, it can be a huge pain.

  • Order: wings, salads
 
Comment (0)
luv2stamp82
2008/07/20
  • Awesome!
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: Yes
    • Party Size: 2
  • They have the best buffalo wings and you can't go wrong with about 20 different choices to choose from. Our favorites are Red, Hot, and Bleu!

  • Order: Wings and a Burger
 
Comment (0)
dollehouse
1 Review
2008/07/20
  • It was so loud we could not hear anyone. When we...
  • Overall
    2.0 stars
    • Food
      4.0 stars
    • Services
      2.0 stars
    • Atmosphere
      1.0 star
    • Price Range (per person): $0-$10
    • Visit Again?: No
    • Party Size: 7
  • It was so loud we could not hear anyone. When we placed our order the waitress was rude and quick! Didnt listen to a thing we said. When the order came out wrong she blammed it on not being able to hear, I think partly to blame was her not wanting to hear and ruching off. Food was COLD. .

  • Order: wings, fries, and drinks
 
Comment (0)
Wing Lover
2008/07/19
  • Good, Fun, Clean Place to grab a bite
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 2
  • This is a very fun place to go have some wings, a few beers and just hang out with friends. The prices are pretty reasonable and the service is usually pretty good.

  • Order: Wings
 
lilsuga1818
1 Review
2008/07/19
  • The food is ok, service is terrible though. I...
  • Overall
    3.0 stars
    • Food
      4.0 stars
    • Services
      2.0 stars
    • Atmosphere
      3.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 5
  • The food is ok, service is terrible though. I tried the chicken tenders and they are good, and my boyfriend loves the wings, the chernobyl flavor, which are really hot.

  • Order: Chicken tenders
 
Comment (0)
monicarie
2008/07/19
  • Great Food and Atmosphere
  • Overall
    4.0 stars
    • Food
      4.0 stars
    • Services
      4.0 stars
    • Atmosphere
      4.0 stars
    • Price Range (per person): $0-$10
    • Visit Again?: Yes
    • Party Size: 6
  • We go there for lunch and this is the perfect place for lunch. The atmosphere is relaxed and the service is always outstanding

  • Order: turkey wrap
 
Comment (0)
Jon
2007/11/15
  • We go there for lunch at least 2-3 times a week...
  • Overall
    5.0 stars
    • Food
      5.0 stars
    • Services
      5.0 stars
    • Atmosphere
      5.0 stars
    • Price Range (per person): $11-$25
    • Visit Again?: Yes
    • Party Size: 3
  • We go there for lunch at least 2-3 times a week and the food is out of this world. We normally get the best server by the name of Meg and she does a wonderful job!!!!! She always makes sure our glasses are full and our food is perfect. I would recoomend this place to anybody at any given time!!!

  • Order: Wings and Buffalo Chips
 
Comment (0)
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