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  • El Tapatio

  • 2.5 stars
    (2 reviews, average rating: 1.0/5)
  • Cuisines: Mexican
  • Neighbourhoods: Lowry, Southeast
Recommend Restaurant?
3 people have voted
67% of voters recommend
Restaurant Details
Price range
$$ ($11-$25)
GTS
1 Review
  • Rude and terrible service!!!!!!!!
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 2
  • My family and I went to this restaurant (ARVADA Location)- for the first time. When we were done eating we gave the waiter our debt card to pay and the waiter came back and said he ran it through 4 times and it said declined each time. We than gave the waiter cash to pay the bill. We checked (we knew we had money) our account on our phone and the account indicated that the transaction had gone through our bank so we asked to talk to the manager. When he came over he was rude and would not look at her phone and indicated they had computer problems and that they could not print out a receipt for the debt card transaction so that he did not know what to tell us and to bring in the bank statement when we got it and they would take care of it. When we indicated that this meant we paid for our meal twice he said I do not know what to tell you. We said can we talk to someone else and he said the owner was not there but they would can him and they did and even though he supposedly was not there he appeared from the back in about 5 - 10min. and he never came to our table but from a distance pointed at our table with anger and cussed us out in spanish (by the way no one that worked there could speak or understand English real well). Finally after he was yelling at the employees and making a scene the manager came over and gave my daughter her $35 in cash back but indicated this was our fault and we made a scene and he would like to say sorry but it was not the restaurants fault. As we got up to leave the owner followed us out and confronted us angrily and said we were basically trying to rip him off, he was cussing, etc. As we went out the door we said we would not be back and also tell people about how bad the service was (to be honest the food was not real good, the portions small and it was way overpriced) and he said he did not care he had other restaurants and he did not need our business. I have never experience anything like this before and we were totally degraded and made to feel like we were the bad guys. This place is a joke and I would recommend Los Arcos as that is a real Mexican food restaurant with excellent food, great, friendly service, should have known!

  • Order: Food
TacoPapa
2 Reviews
  • The food had very little spice to it, the mixed...
  • Overall
    1.0 star
    • Food
      1.0 star
    • Services
      1.0 star
    • Atmosphere
      1.0 star
    • Price Range (per person): $11-$25
    • Visit Again?: No
    • Party Size: 4
  • The food had very little spice to it, the mixed drinks had no liquor in them, the service was horrible, and the whole place was dirty. I asked our waiter to send the manager over, and he told me that there was no manager on duty. I then asked a passing waitress for the manager, and as I expected, the manager came right over. I explained our concerns, and she said that there was nothing she could do. All of us agreed that we would not be returning, and that we would tell our friends and family about our experience. There are plenty of good Mexican restaurants in the area for you to spend your money at.

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